top of page

Customer Support

Our customer support team works round the week, even on weekends to ensure a big smile on your face. 

We work from 9AM to 6 PM throughout the week - All 7 Days.

If you're facing any issues or have a query about our product or services please reach out to us indicated below.

Just Fill In The Form & We'll Get Back To You In 3 Hours

Thanks for submitting!

It's easier to reach out to us, just fill in the details in the automated form given on the left side and that's it you are done and now it's on us to get back to you within

3 hours(After 9AM & Before 6PM).


Whatsapp Us At:


Response Time - 3 Hours Max

Contact Us At:


or send us an email to:

Response Time - 3 Hours Max

Returns & Refunds

All products whether washing machine stand, washing machine inlet pipe or any other accessories are covered under our 7 days hassel-free "No questions Asked" return policy. You can easily go to your account and place product return request.

Refunds of the products are processed with in 7 to 10 days

to the original payment method. For Cash On Delivery, the refund will be either credited to universalfit wallet or will be credited in the bank account basis customer's instructions.


Can I return the product if I don't like it?


Yes, No questions will be asked and you can place the return request within 7 days of receiving the product at your place. Just go to your account, select your orders option, and under it place a return request and that's it you are done.


How do I return an item?


Login with your registered email id, in your account section, go to my orders tab and select the "return the item" option and that's it you are done and leave the rest on us. Our team of experts will work on this and keep you updated with the progress.


What is your return policy?


Our policy is customer-friendly can be checked out here. You just need to keep the product as it is, there should be no damage, barcodes, product tags, and packaging should remain intact and most importantly product should not be damaged and should be in a saleable condition.

How do I track my order?


Tracking order is very simple and easy, orders can be tracked by going into the account section and then select my orders and there all the relevant information will be made available by us regarding all the orders you have placed with us.


How can I contact you?


There are 3 ways you can connect to us, one is to submit the automated query form on the support page. Fill up the information and that's it we will get back to you. If you need faster resolution drop-in us a Whatsapp message and we will be there to help you immediately(provided it's between 9 am to 6 pm). And, the last is to email us at care@universalfit, we will go through the details, and one of our experts will get in touch with you within 3 hours.



What is the response time?


We promise to resolve or get back to you with a solution within 3 hours of receiving your request.

bottom of page